A work instruction manual is a document that is used in the work place to tell your employees what they are required to do at different times of the day. Such a document should have all the necessary details and include all the tasks that are supposed to be accomplished daily in the busy schedule of the organisation. It is important to have a work instruction manual in your work place so that all the duties can flow as expected. As the manager or owner of the place, you will only have to hand over the work instruction manual to your staff for them follow it to the latter. It is also essential for you to back up the work instruction manual with some weekly training that should be conducted on weekly basis.
Through that, you will be sure that your staff are using the manual in the right manner and deliver the expected services with the right consistency while handling your clients. In case you might feel like you are doing almost all the jobs in your business, you are supposed to know that you have not considered ways which you should use to run the business properly. The best thing that you should do is create some roles which should be in form of a work instruction manual for the different employees in your organisation and allocate them. This may sound so simple but you should know that it is very important. You might be having an administration person who would be allocated the administrative role and hence you should prepare a procedure manual which includes different administrative tasks that he or she should do. View here for more.
They would then be expected to follow the work procedure manual so that they can complete the job in the right manner. It is also a good thing for you to back up that manual with a description of roles that should describe all the things that should be done. That is referred to as position description and it works very well when included in the manual. When these three things are combined with proper and periodic training, you will be sure that you get control of your employees. That is the most important factor when it comes to providing quality services to your clients and hence as the manager or owner of the business, you should ensure that you utilise the methods. Read more now.